Support

Rise is built by a tiny independent team — you write, we read.

Contact us

Email hi@risealarm.dev and we'll usually get back to you within 1–2 days.

To help us fix things fast, include your iPhone model, iOS version, and what you expected vs. what happened.

My alarm didn't ring

Rise alarms are scheduled with Apple's AlarmKit and are designed to ring even in Silent mode and Focus. If one didn't:

Check the alarm is enabled and its days are set correctly.
Make sure Rise's alarm permission is granted in iOS Settings → Rise.
Keep the app installed — deleting Rise removes its alarms.
Avoid powering the phone off overnight; a switched-off iPhone cannot ring.

Still misbehaving? Email us with the alarm time and what happened — we take missed alarms seriously.

Wake missions

Each alarm carries a mission — pushups, barcode, sky photo, or math — chosen when you edit the alarm. Camera missions run entirely on your device and need camera permission (iOS Settings → Rise → Camera). The barcode mission unlocks with the exact code you registered, so re-register it if you switched toothpaste.

Subscriptions and refunds

Billing is handled by Apple. Manage or cancel your subscription in iPhone Settings → your name → Subscriptions. To request a refund, use Apple's reportaproblem.apple.com.

Bought Pro on another device? Use Settings → Restore Purchases inside Rise.

Delete your account

One tap in the app, or one email — see how to delete your account.